ORDERS
HOW CAN I FIND THE STATUS OF MY ORDER?
Your tracking will update 24 hours after the order has been shipped. If you're not able to locate this information or if you have any issues, please email us at tundrabeauty@outlook.com if you need further assistance.
WHERE CAN I TRACK MY ORDER?
Once your order has been placed, we typically process orders for 1-2 business days. Once an order ships, you'll receive an email with the tracking information. Please note, your tracking number may not update for 48 hours while it's on the way to the courier.
HOW DO I CHANGE OR CANCEL MY ORDER?
We begin processing your order when you place your order. Since orders begin processing immediately after checkout, we are unable to change or cancel your order after it is placed. Once you've received your package and wish to return it, please let us know by messaging tundrabeauty@outlook.com
THERE IS AN ISSUE WITH MY ORDER I JUST RECEIVED. WHAT SHOULD I DO?
We'd love to make this right. Please contact our support team at tundrabeauty@outlook.com with details of the issue and picture (if applicable) so we can further assist you.
MY ORDER IS MISSING AN ITEM, WHAT SHOULD I DO?
Please contact our support team at tundrabeauty@outlook.com with details of the issue and pictures or screenshots (if applicable) so we can further assist you.
SHIPPING
HOW DO I QUALIFY FOR FREE SHIPPING?
We proudly ship to the following countries: United States, Canada, France, Germany, Italy, Netherlands, Spain, Switzerland, and the United Kingdom.
Free Standard Shipping: Available within the United States, Canada, and the listed European countries on every order, excluding donations and prior to discounts, promotions, and taxes.
HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE?
Orders can typically take 1-5 business days to process. Once your order has shipped, the tracking may not immediately show updates from the provider. Once the tracking information is scanned by the carrier, Standard Ground Shipping can take between 5-10 business days
CAN I PLACE ORDERS INTERNATIONALLY?
At this time, we ship to the following countries: United States, Canada, France, Germany, Italy, Netherlands, Spain, Switzerland, and the United Kingdom. We’re aiming to be available in additional countries in the future. Sign up for our mailing list at the bottom of our website or follow us on Instagram, @tundrabeautycare, to be notified when shipping to your country becomes available.
RETURNS & EXCHANGES
WHAT IS YOUR RETURN POLICY?
Subject to the terms of this Shipping & Return Policy, we only accept returns for products that are damaged or broken upon arrival. To be eligible for a return, you must request it within fifteen (15) days from the date your item was shipped. The item must be unused, unopened (with product seals intact), in its original packaging, and in the same condition as when you received it. Items that are used, damaged, or altered in any way (other than by way of defect or damage during transit) are not eligible for return and may be sent back to the customer. We reserve the right to refuse, at our sole discretion, a refund for any items that do not meet these conditions, including items not purchased directly from our online store.
PRODUCTS
DOES TUNDRA BEAUTY TEST ON ANIMALS? ARE PRODUCTS CRUELTY-FREE?
All TUNDRA BEAUTY products are cruelty-free and certified.
ARE TUNDRA BEAUTY PRODUCTS CLEAN?
We hold our products to a high standard - while there is no federally regulated definition of 'clean,' we follow Conscious Beauty guidelines for clean ingredients.
ARE TUNDRA BEAUTY PRODUCTS VEGAN?
All TUNDRA BEAUTY products are formulated to be vegan friendly.
ARE TUNDRA BEAUTY PRODUCTS SAFE TO USE WHEN PREGNANT OR NURSING?
Championing maternal health is at the core of TUNDRA BEAUTY's mission. While we formulate our products with high-quality ingredients, we recommend consulting with your physician prior to use.
WHICH SKIN TYPES ARE TUNDRA BEAUTY PRODUCTS SUITABLE FOR?
All TUNDRA BEAUTY products are formulated with clean, ultra-hydrating ingredients for all skin types. Our complexion line is Dermatologically tested and safe for sensitive skin.
IS YOUR PACKAGING RECYCLABLE?
While our packaging is designed to be fully recyclable, we recommend checking your local recycling regulations.
BRAND
WHAT ARE THE OFFICIAL SOCIAL HANDLES FOR TUNDRA BEAUTY?
You can find us at @tundrabeauty on Instagram, Twitter/X, TikTok and Facebook.